Buying Guides » aftercare

Insurance pays replacement value, not what you paid. The clause that decides whether loss is covered at all.

Craft defects are covered; wear is not. The five questions worth asking before you buy, and why plating loss is usually excluded.

Ten minutes on arrival. Everything after that is easier. A piece of jewellery arriving by post has survived packing, transit, customs and a delivery van. Check it properly on day one, while the return window is open. Before you open it Keep the outer packaging intact until you have checked the contents. If something is wrong, the shipping box is evidence. Film the unboxing...